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Return Material Authorization
(RMA)
You may return V-Link terminal when it needs repair
or the contract term is expired. Prior to sending the
unit back to us, please contact Veicon Technology and
request a Return Material Authorization (RMA) number.
The RMA process is a convenient one and provides you
with two methods for making your request.
| Phone
Request: |
A
Customer Service professional will issue (up to
2) RMAs via phone (503) 645-1551 ext. 227 or (888)
645-2288 ext. 227. |
| WEB Request: |
You may request
up to 8 RMAs using our on-line RMA request Form
at www.veicon.com/rmarequest.htm. |
In order to process your warranty request
expeditiously we require the following information:
- Company Name & Address
- Contact Name & Phone Number
- Model, Part & Serial Number of
Units in Need of Repair or Return
- Problem Description
Once you get the RMA number, you
may deliver the product to us or make arrangement with
us to pick it up if it is located local, Portland, Oregon.
If neither applies to you, please follow the instruction
below and ship the unit back to us.
- Pack it in its original shipping
container (or equivalent)
- Put the RMA number on the address
label
- Insure it (or assume the risk of
loss/damage during shipment)
- Pay all shipping charges except for
Dead On Arrival (DOA)
Please post the assigned RMA number
on the outside of each box and ship your unit to the
following address freight prepaid. If the V-Link terminal
is DOA, we will send you a prepaid return shipping label.
DOA is valid for thirty (30) days only from date of
shipment.
Veicon Technology
15201 NW Greenbrier Pkwy, Building B5
Beaverton, OR 97006
After our turnaround of 1-2 working
days, we will ship the unit to the manufacturer for
repair. The manufacturer will ship the unit back in
1-2 weeks. We will reconfigure and ship the unit back
to you in 1-2 working days. If prearranged in the contract,
we will loan a temporary unit free of charge until the
repaired terminal is back to you.
Please note that the RMA numbers
are valid for ninety (90) days from date of issuance.
Our hours of operation allow for a quick response from
8 AM to 5 PM Monday through Friday, Pacific Standard
Time. Night and holiday messaging are also available.
You will receive a return call before noon the following
business day.
Go to RMA form
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