Home Pages for

Libraries
Hospitals
Consumer/Hospitality
Churches
Networks

Press Releases

Library Press
Hospital Press
Consumer Press
Church Press

Testimonials

Library Testimonials
Hospital Testimonials
Consumer Testimonials


Please follow this link for an important announcement regarding REMOTE ACCESS to your supported systems.

Please perform the following basic troubleshooting steps before contacting Veicon support:

1. Check the power source – turn on power strips, surge protectors, monitors and terminals (if separate).
2. When power source is verified, turn off power at the terminal; wait five seconds and turn power back on.
3. Determine if problem is local to a single terminal or a group of terminals.
4. Have the product number, serial number and any assigned station numbers available before you contact Veicon.

Click here for RMA Procedures.
Click here for Installation instructions

If your diagnosis indicates a problem that requires assistance, contact Veicon:

Via email all hours (preferred method)

Create a ticket

Via phone during business hours:
503-957-3005 within Oregon
888-935-3339 toll free

Veicon Support Hours and Holiday Schedule:

Standard Service Level Agreement
Monday - Friday  7am - 6pm Pacific time (except holidays)

Extended Service Level Agreement
Monday - Friday  7am - 6pm Pacific time (except holidays)
Saturday  10am - 6pm Pacific time (except holidays)
Sunday  12pm - 6pm Pacific time (except holidays)

Holiday Support Schedule
New Years Eve - Closed at 12pm Pacific time
New Years day - Closed
Memorial Day - Closed
Independence Day (4th of July) - Closed
Labor Day - Closed
Thanksgiving Day (Thursday - Sunday) - Closed
Christmas Eve
- Closed at 12pm Pacific time
Christmas Day - Closed

 

Home | Who is Veicon | Products | What's New | Contact us | Opportunities
Tech Support | FAQ | Hospitals | Libraries | Hospitality/Consumer | Churches
Networks | Search Veicon | shop Veicon
Copyright © 1997-2008 Veicon Technology, Inc. All rights reserved