Please follow this link for an important announcement regarding REMOTE ACCESS to your supported systems.
Please perform the following basic troubleshooting
steps before contacting Veicon support:
1. Check the power source – turn
on power strips, surge protectors, monitors and terminals
(if separate).
2. When power source is verified, turn off power at
the terminal; wait five seconds and turn power back
on.
3. Determine if problem is local to a single terminal
or a group of terminals.
4. Have the product number, serial number and any assigned
station numbers available before you contact Veicon.
Click here for RMA
Procedures.
Click here for Installation instructions
If your diagnosis indicates a problem
that requires assistance, contact Veicon:
Via email all hours (preferred
method)
Via phone during business hours:
503-957-3005 within Oregon
888-935-3339 toll free
Veicon Support Hours and Holiday
Schedule:
Standard Service Level Agreement
Monday
- Friday 7am - 6pm Pacific time (except holidays)
Extended Service Level Agreement
Monday
- Friday 7am - 6pm Pacific time (except holidays) Saturday 10am - 6pm
Pacific time (except holidays) Sunday 12pm - 6pm
Pacific time (except holidays)
Holiday Support Schedule
New
Years Eve - Closed at 12pm Pacific time New Years day - Closed
Memorial Day - Closed
Independence Day (4th of July) - Closed
Labor Day - Closed
Thanksgiving Day (Thursday - Sunday) - Closed
Christmas Eve - Closed at
12pm Pacific time
Christmas Day - Closed
